Refund & Return Policy


If you cancel your order(s) before it ships from our warehouse, you will not be  charged any additional fees. We require a cancellation request to be submitted  by emailing us at [email protected] 

Once the cancellation request is received, a full refund will be initiated. We  would advise a cancellation request within 24 hours upon your order submission  in order for a cancellation prior to goods shipment 


The following are the policies to be eligible for return requests after shipment/  receipt of goods: 

Orders are returnable within 7 working days starting from the day the goods are  delivered to you if they are incorrect, damaged or defective. 

Only items that have been purchased directly from Happy Buy Facebook  Page can be eligible for a return. 

Any Happy Buy product purchased through other retailers is not eligible for  this policy and must be in accordance to the respective retailers’ returns and  refunds policy. 

Goods are eligible for a return if the following are applied: 


The item is not the item you ordered. Wrong size or the colour is different from  what is indicated on the order summary, or there are missing items inside the  packaging. 


The items is found to be damaged upon receipt. Items has been  tampered/refurbished or modified. Customers will be responsible for all shipping  charges to return goods. Returns are applicable only for a complete Happy Buy Facebook Page product. 

Returned items must meet the following requirements:

- The item must be shipped back to us within 7 working days upon receipt. (as  proved 

by the postal or courier receipt). 

- You have proof of purchase (order invoice number and receipt). - Item must be in new condition and returned in its original packaging and free  gifts 

received with it. All packaging must be unused, unmarked and not defaced in  any manner. 


- Item must be returned in the original box (or with, at least, suitable packaging)  to protect the Product from damage during return delivery. 

Change of order and cancellation of order will not be permitted once payment  has been confirmed. Any cancellations due to a change of mind will not be  accepted. 

We reserve the right to reject any cancellation, refund that deemed unfit or  unreasonable. 


Your full refund will be issued once we have received and examined the  returned goods at our return center. Once the returned goods fulfil our return  policy, the full refund will be initiated. The method of refund will be processed  depending on your original payment method: 

- Online Bank Transfer, full refunds will be credited into your bank account via  online bank transfer, which should be posted within 3-5 working days. - Credit card refunds services, refunds will be sent to the card-issuing bank. Kindly contact your card-issuing bank with regards to the duration of the credit  refunds. 


Shipping Address 

We will only ship to addresses provided in the billing address or shipment  address provided during your purchase. 

Please ensure correct addresses and reachable phone number are provided  when completing your order. We do not ship to P.O Boxes (Post-Office Box) and 

only to valid legitimate shipping addresses. 

We will not be liable in the event of an incorrect shipping address is provided  and goods are returned to us. 

All re-delivery of goods to you will be charged for a associated shipping charges  which will be disclosed upon request for a second delivery attempt. Change In Shipping Address 

If you have any request for change of shipping address, please email us at  [email protected] within 12 hours upon your order submission. If request of change in shipping address is made after 12 hours upon order  confirmation, customers will be responsible for any associated shipping charges.   

Shipping Time 

It typically takes between 3-7 working days (Monday to Friday) for goods to  arrive at your destination. The shipment will be delivered during office hours  between 9:00 am to 5:00 pm weekdays only. 

Tracking Number 

Once goods leave our warehouse and picked up by our shipping partner, the  tracking ID for the package will be communicated to you via email or messenger  and updated on your member’s account.